Privacy Policy

Privacy policy

 

The Felix Store Website Privacy Policy

 

This Website privacy policy sets out how Felix Store uses and protects any information that you give when you use this website.

Felix Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

 

Felix Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

 

Collection of Your Information:

When you use our App or Website, we collect and store your information which is provided by you.

We may collect personal information such as email address, delivery address, name, phone number, image from you when you set up an account or order with us.

 

Data collected, and for what purpose:

First and last name. for App functionality, Fraud prevention, security and compliance, Account management

- Address for billing and order delivery.

- Email address for Account management

- User IDs for App functionality, Analytics, Personalisation, and Account management

- Telephone number for update order status and latest offer(if any).

 

Image information(Photos and Videos):

- Videos (Optional) for App functionality

- Photos (Optional) for App functionality

Felix Store and the application may collect user images for various purposes, such as profile pictures or complaints related to damaged products, missing items etc. please be aware that any images submitted to our platform may be stored on our servers for future use. However, we do not share these images with third parties; they are only used for internal purposes, such as improving our services and user experience. By submitting an image to our platform you acknowledge and consent to our collection and storage of your image.

Use of Profile Data or Your Information:

We use your personal information to provide the product and services you request and also we use your contact information to send you offers based on your previous orders and your interests. also we may track your buying behaviour, preferences and other information that you choose to provide on our App or Website.

And also we use your personal information to handle and fulfill orders, enhance our customer experience, resolve customer complaints, troubleshoot problems and inform you about online and offline offers, products, services, and updates, detect and protect us against fraud and other criminal activity.

We use your personal information to provide the product and services you request and also we use your contact information to send you offers based on your previous orders and your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other Website privacy policy.

Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We maintain appropriate technical and organizational security safeguards designed to protect the personal data you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

We store personal data for as long as necessary to fulfill the purposes for which we collect the data, except if required otherwise by law

Taking care of your Password/s( Password security):

Felix Store firmly believes in protecting the personal information of the customer. Felix Store or any of its staff or officials will never ask for any password or related information from its customers and the customers are also advised, in order to protect access to their accounts and to other channels, do not disclose the passwords to anyone.It is recommended that the customers necessarily choose their own passwords carefully such that no unauthorized access is made by a third party. The customers are also advised not to keep any written or other record of the password/s so that no third party could access the same. The customers will also need to undertake not to disclose the password to anyone. In order that the passwords become complex and difficult for others to guess, you should carefully choose the alpha numeric passwords with a combination of upper case alphabets and numbers and special characters.( like @,%,&,! etc.)

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Acceptance to the Website Privacy Policy

By using our Site, you acknowledge acceptance of this Privacy Policy in effect at that time of use.